161 Episodes

  1. 157: Understanding How Your Brain Works to Build A Stronger You and Better Relationships with Adele Spraggon

    Published: 3/1/2022
  2. 156: How to Achieve and Sustain Customer Success – Formula Explained with Aaron Thompson

    Published: 1/4/2022
  3. 155: How To Use the Amazon Model to Become Design Architects for Your Business with Shaahin Cheyene

    Published: 12/29/2021
  4. 154: Empowering Employees to Achieve Exponential Growth with Jeff Rosenblum

    Published: 12/22/2021
  5. 153: Building A Strong Human-Centered Emotional Connection with Employees and Customers with Ethan Beute

    Published: 12/14/2021
  6. 152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld

    Published: 11/30/2021
  7. 151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss

    Published: 11/23/2021
  8. 150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy

    Published: 11/16/2021
  9. 149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing

    Published: 11/2/2021
  10. 148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root

    Published: 10/26/2021
  11. 147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson

    Published: 10/19/2021
  12. 146: How To Be Successful Working From Home with Michael Arnold

    Published: 10/12/2021
  13. 145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw

    Published: 10/5/2021
  14. 144: 12 Leadership Principles That Guarantee Career Success with Dr. Kaliym Islam

    Published: 9/28/2021
  15. 143: How To Build Real Customer Loyalty – Customers Coming Back Again and Again with Shep Hyken

    Published: 9/21/2021
  16. 142: Helping The World to Access Wholesale-Based Travel with Ryan Beachum

    Published: 9/14/2021
  17. 141: The Key to Building Unbreakable Customer Relationships with Jason Ten-Pow

    Published: 9/7/2021
  18. 140: The Benefits of CX Automated Platforms : A Frictionless Experience with Mahesh Ram

    Published: 7/27/2021
  19. 139: Transformation Guide for the Most Inexperienced Leaders with Brad Dude

    Published: 7/20/2021
  20. 138: Seven Health and Wellness Steps to Enhance Productivity and Maximize Success with Dave Sherwin

    Published: 7/13/2021

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!