Navigating the Customer Experience

161 Episodes

1. 137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch

   Published: 7/6/2021
2. 136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes

   Published: 6/29/2021
3. 135: Building a Culture by Design with David Friedman

   Published: 6/22/2021
4. 134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter

   Published: 6/15/2021
5. 133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem

   Published: 6/8/2021
6. 132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson

   Published: 6/1/2021
7. 131: How to Leverage Technology and Master Your Logistics with Zach Blank

   Published: 5/26/2021
8. 130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace

   Published: 5/18/2021
9. 129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld

   Published: 5/11/2021
10. 128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra

    Published: 5/4/2021
11. 127: How to Master Using Marketing and Customer Experience to Support Each Other with Megan Gilhooly

    Published: 4/27/2021
12. 126: Increasing Productivity and Efficiency with Business Process Outsourcing with Robert Nickell

    Published: 4/20/2021
13. 125: Building a Highly Motivated and Inspired Team with Antonio Buchanan

    Published: 4/6/2021
14. 124: Tips on Recruiting and Selecting the Right Talent with Albert Galarza

    Published: 3/30/2021
15. 123 : How Body Language Impacts Customer Experience and Our Lives with Blanca Cobb

    Published: 3/23/2021
16. 122: The Advantages of Mastering Agility while Navigating Your Customer’s Experience with Greg Kihlström

    Published: 3/16/2021
17. 121 : The Art of Creativity and Empathy While Leveraging Technology with Kris Rudeegraap

    Published: 3/9/2021
18. 120: Navigating CX Journey Mapping and Building an Omni-Channel Experience with Mark Smith

    Published: 3/2/2021
19. 119: Best Practices for Enhancing Your Digital Marketing with JP Clement

    Published: 2/23/2021
20. 118: Understanding How SEO works To Boost Sales and Profit with Ronan Walsh

    Published: 2/3/2021