Navigating the Customer Experience

161 Episodes

1. 117: Insights and Trends on Customer Experience for 2021 with Jim Freeze

   Published: 1/5/2021
2. 116: The Art of Designing and Implementing a Mystery Shopper Programme with Claire Boscq-Scott

   Published: 12/29/2020
3. 115: The Winning Ingredients to Dominate Your Customer's Experience for 2021 with Yanique Grant

   Published: 12/24/2020
4. 114: How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform with Dr. Jackie Noelke

   Published: 12/15/2020
5. 113: Developing a Strategy for UX Design that Focuses on the Customer with Mark Baldino

   Published: 12/8/2020
6. 112: Secrets to Getting Into Your Customer's Imagination with Chip Bell

   Published: 12/1/2020
7. 111: Using Wix to Create a Seamless Experience with Naomi Rozenfeld

   Published: 11/24/2020
8. 110: How to Build A Home and Business Using Feng Shui with Patricia Lohan

   Published: 11/18/2020
9. 109: Mastering the Art of Sales and Exceeding Your Customer's Expectations with Jas Takhar

   Published: 11/3/2020
10. 108: How to Build An Effortless Experience Using Conversational Messenger Platforms with Kaitlin Pettersen

    Published: 10/27/2020
11. 107: The Art of Listening and Taking Action in Order to Build and Sustain a Strong Reputation with Jason Grier

    Published: 10/20/2020
12. 106: Redesigning Your Digital Experience into an OmniChannel Experience by Adjusting, Adapting and Reinventing with Leena Iyar

    Published: 10/13/2020
13. 105: How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience with Dan Leshem

    Published: 10/6/2020
14. 104: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez

    Published: 9/29/2020
15. 103: How to Win Back Your Time with the Right Virtual Assistant with Daniel Ramsey

    Published: 9/22/2020
16. 102: How to Transform Your Customer Journey Mapping with Change Management with Jim Tincher

    Published: 9/15/2020
17. 101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh

    Published: 9/8/2020
18. 100: The Must-Have Sales Strategies for the New-Normal with Richard Moore

    Published: 9/1/2020
19. 099: How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX with Bill Bice

    Published: 8/25/2020
20. 098: Creative Stress Reduction Solutions for the Busy Professionals with Carlee Myers

    Published: 8/18/2020