Navigating the Customer Experience

161 Episodes

1. 177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

   Published: 12/6/2022
2. 176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

   Published: 11/29/2022
3. 175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

   Published: 11/22/2022
4. 174: Business and Leadership Re-Defined with Brad Sugars

   Published: 10/25/2022
5. 173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

   Published: 9/27/2022
6. 172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

   Published: 8/30/2022
7. 171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

   Published: 8/10/2022
8. 170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

   Published: 7/26/2022
9. 169: Navigating and Developing a Winning Communications Strategy with Matt Swain

   Published: 6/14/2022
10. 168: Understanding the Importance of the User Experience with Andrew Ou

    Published: 5/31/2022
11. 167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow

    Published: 5/17/2022
12. 166: The Art of Listening and Gathering Product Feedback with Matt Young

    Published: 5/10/2022
13. 165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison

    Published: 5/3/2022
14. 164: Delivering Quality Service through Mobile Applications with Eric Vermillion

    Published: 4/26/2022
15. 163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker

    Published: 4/12/2022
16. 162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer

    Published: 4/5/2022
17. 161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia

    Published: 3/29/2022
18. 160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo

    Published: 3/22/2022
19. 159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera

    Published: 3/15/2022
20. 158: Customer Experience Trends 2022 with Yanique Grant

    Published: 3/8/2022