The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodes

1. Rewind: Jean Hsu on people-centric management

   Published: 9/1/2022
2. Kinzen’s CEO Mark Little on the fight against disinformation

   Published: 8/25/2022
3. Algolia’s Sarah Dayan on what sets a staff plus engineer apart

   Published: 8/18/2022
4. UserTesting’s Janelle Estes on using human insight to create memorable experiences

   Published: 8/11/2022
5. Let's talk principles: From technical conservatism to connected, modular systems

   Published: 8/4/2022
6. Sanj Bhayro on creating the right foundation to help businesses scale

   Published: 7/28/2022
7. Three million downloads and counting: Inside Intercom reaches a podcasting milestone

   Published: 7/21/2022
8. Stripe’s James Dyett on a customer-first approach to sales

   Published: 7/14/2022
9. Stark’s CEO Cat Noone on designing accessible products

   Published: 7/7/2022
10. Form specialist Caroline Jarrett on designing surveys that work

    Published: 6/30/2022
11. G2's CMO Amanda Malko on the latest trends in software buying

    Published: 6/23/2022
12. Pride 2022: Being out and bringing people in

    Published: 6/16/2022
13. Intercom’s product principles: Back to the basics

    Published: 6/9/2022
14. Customer Experience author Elizabeth Dixon on the CX that makes an impact

    Published: 6/2/2022
15. Intercom on Product: Facing the tech slowdown

    Published: 5/26/2022
16. 2022 CS Benchmark: How support quality impacts businesses

    Published: 5/19/2022
17. Rewind: Slack’s Ali Rayl on supporting millions of daily active users

    Published: 5/12/2022
18. Let's talk principles: Exploring how we build product at Intercom

    Published: 5/5/2022
19. HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

    Published: 4/28/2022
20. Dialling it up: The evolution of phone support

    Published: 4/21/2022