Navigating the Customer Experience

161 Episodes

1. 237: Empathy and Innovation in Customer Success with Irina Vatafu

   Published: 8/7/2024
2. 236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

   Published: 7/30/2024
3. 235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

   Published: 7/24/2024
4. 234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

   Published: 7/9/2024
5. 233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

   Published: 6/25/2024
6. 232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

   Published: 6/18/2024
7. 231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

   Published: 5/21/2024
8. 230: Strategies for Customer Success and Retention with Rachel Stanley

   Published: 5/14/2024
9. 229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

   Published: 4/23/2024
10. 228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

    Published: 4/16/2024
11. 227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

    Published: 4/9/2024
12. 226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

    Published: 3/26/2024
13. 225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

    Published: 3/19/2024
14. 224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

    Published: 3/12/2024
15. 223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

    Published: 3/5/2024
16. 222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

    Published: 2/27/2024
17. 221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

    Published: 2/20/2024
18. 220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

    Published: 2/13/2024
19. 219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

    Published: 2/6/2024
20. 218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

    Published: 1/30/2024