230: Strategies for Customer Success and Retention with Rachel Stanley
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Tuesdays
Send us a text Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When Rachel joined Banzai, Customer Success was the only customer-facing job function. Since then, Rachel has added Onboarding, Support and Customer Marketing successfully creating a Customer Experience organization that has driven best-in-industry customer satisfaction and grown Banzai’s Net Ret...
