The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodes

1. From science fiction to reality: Exploring the potential of LLMs

   Published: 6/8/2023
2. Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

   Published: 6/1/2023
3. Intercom on Product: The AI revolution and the future of customer service

   Published: 5/25/2023
4. Building AI that works: How to navigate the AI frontier as a product leader

   Published: 5/17/2023
5. Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

   Published: 5/11/2023
6. How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon

   Published: 5/4/2023
7. How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

   Published: 4/27/2023
8. How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

   Published: 4/20/2023
9. Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

   Published: 4/13/2023
10. The great differentiator: How fintech companies are prioritizing great customer service

    Published: 4/6/2023
11. Customer support just got smarter: A closer look into our new ChatGPT-powered bot

    Published: 3/30/2023
12. CX expert Jon Picoult on shaping memories, not just experiences

    Published: 3/23/2023
13. Conversation starter: A chat about our groundbreaking new AI chatbot

    Published: 3/14/2023
14. The GPT effect: A new era of customer service

    Published: 3/9/2023
15. Intercom on Product: Our manifesto for next-generation customer service

    Published: 3/2/2023
16. Hi, Robot: Intercom interviews ChatGPT

    Published: 2/23/2023
17. Retail expert Joel Bines on the rise of the “me-centric” economy

    Published: 2/16/2023
18. AI in the designer's toolbox: Shaping the future with ChatGPT

    Published: 2/7/2023
19. ChatGPT is here to stay. Where will it take us?

    Published: 2/2/2023
20. Our grand experiment with ChatGPT and generative AI

    Published: 1/31/2023