Customer Experience Leaders

59 Episodes

1. What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson

   Published: 4/30/2018
2. Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen

   Published: 4/16/2018
3. The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer

   Published: 4/2/2018
4. How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker

   Published: 3/19/2018
5. How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti

   Published: 3/5/2018
6. How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser

   Published: 2/19/2018
7. How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker

   Published: 2/5/2018
8. Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto

   Published: 1/22/2018
9. The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow

   Published: 1/8/2018
10. Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim

    Published: 12/25/2017
11. Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan

    Published: 12/11/2017
12. What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward

    Published: 11/27/2017
13. How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther

    Published: 11/13/2017
14. Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel

    Published: 10/30/2017
15. How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy

    Published: 10/16/2017
16. What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff

    Published: 10/2/2017
17. How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell

    Published: 10/2/2017
18. "Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater

    Published: 10/2/2017
19. Trailer

    Published: 9/25/2017