Customer Experience Leaders

59 Episodes

1. How Southwest Airlines ✈️ is taking CX to new heights | Southwest Airlines, VP of Inflight Operations, Sonya Lacore

   Published: 2/4/2019
2. SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen

   Published: 1/21/2019
3. Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins

   Published: 1/7/2019
4. How to build a powerful sales team 📈 that’s also customer-centric | Winning By Design, Founder, Jacco vanderKooij

   Published: 12/23/2018
5. What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist

   Published: 12/10/2018
6. Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin

   Published: 11/26/2018
7. How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman

   Published: 11/12/2018
8. Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector

   Published: 10/29/2018
9. How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)

   Published: 10/15/2018
10. How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)

    Published: 10/1/2018
11. How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw

    Published: 9/17/2018
12. Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard

    Published: 9/3/2018
13. How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz

    Published: 8/20/2018
14. The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger

    Published: 8/6/2018
15. Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)

    Published: 7/23/2018
16. The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)

    Published: 7/9/2018
17. Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson

    Published: 6/25/2018
18. Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine

    Published: 6/11/2018
19. What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt

    Published: 5/28/2018
20. CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry

    Published: 5/14/2018