Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service

32 Episodes

1. Mastering the art of discovery commerce with TikTok Shop

   Published: 5/16/2025
2. Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin

   Published: 9/3/2024
3. Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts

   Published: 8/7/2024
4. Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller

   Published: 6/20/2024
5. Early insights from our AI implementation journey with Zendesk's Steven Warfield

   Published: 6/5/2024
6. Building AI-powered experiences for humans with Upwork’s Brent Pliskow

   Published: 5/22/2024
7. Lessons from an AI success story with XP Inc.’s Guilherme Kolberg

   Published: 5/8/2024
8. Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman

   Published: 4/25/2024
9. AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun

   Published: 4/10/2024
10. Humanizing support at scale with Talkspace’s Donna Haddigan

    Published: 3/27/2024
11. Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris

    Published: 3/13/2024
12. Translating iconic experiences to a digital space with Aesop’s Carine McGinnity

    Published: 2/29/2024
13. Burning AI questions answered with Zendesk’s Peter Neels

    Published: 2/14/2024
14. Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk

    Published: 1/31/2024
15. Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk

    Published: 1/18/2024
16. Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier

    Published: 12/20/2023
17. Mastering the art of customer success management with LinkedIn's Erika Tabacniks

    Published: 11/29/2023
18. How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

    Published: 11/15/2023
19. Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

    Published: 11/2/2023
20. Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

    Published: 10/19/2023