Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service

32 Episodes

1. Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes

   Published: 10/2/2023
2. Improving operations through customer-centricity with Wine.com’s Addie Wallace

   Published: 9/20/2023
3. How companies can support the well-being of their support team with Tade Anzalone at Calm

   Published: 9/6/2023
4. Democratizing creativity through AI with The New Yorker's Matthew Hutson

   Published: 8/23/2023
5. Why self-service and the employee experience drive cost savings with Virgin Pulse’s Michael Pace

   Published: 8/9/2023
6. How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

   Published: 7/26/2023
7. Keeping the human touch in an AI-driven future

   Published: 7/12/2023
8. How AI will help businesses understand customers better with Zendesk’s Cristina Fonseca

   Published: 6/28/2023
9. The customer-first strategy: why it's crucial to your business

   Published: 6/14/2023
10. The role of AI in self-service and knowledge management — Kajabi's Jared Loman and Zendesk's Maddie Hoffman

    Published: 5/31/2023
11. How AI can enhance the customer experience and control costs — Kajabi’s Jared Loman and Zendesk’s Caitlin Keohane

    Published: 5/17/2023
12. Conversations with Zendesk: The Podcast

    Published: 5/3/2023