We Fucked Up...and got taken off an account | Episode 6

Have you ever tried to be the superhero and been removed from an account as a result?  Or made a mortal enemy of your product manager by making promises to your customers?...no?  Well, then you haven't quite fucked up like we have.In this episode, we help draw the line on when, and when NOT, to go it alone:00:00:00 - Losing client trust00:00:14 - Welcome!00:01:03 - Stino’s superhero analogy00:02:14 - Melanie’s first big mistake00:03:30 - Proof of concept gone wrong00:06:17 - Importance of early escalation00:08:59 - Stino’s emerging market mishap00:10:14 - Lessons in humility00:11:25 - Navigating company policies00:13:05 - Miscommunication during onboarding00:16:48 - Promises and roadmaps00:19:39 - Lasting impact of mistakes00:21:17 - Transparency and communication00:22:00 - Round-up!And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.Mentioned in this episode:Advertise your brand with Lifetime Value MediaAdvertise with LTVSubscribe to The Segment!The tech news you need. ...and some you don't.Segment