The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodes

1. How Fin AI Copilot changes the game for support teams

   Published: 4/11/2024
2. Introducing Off Script: Des Traynor on the AI revolution

   Published: 4/4/2024
3. Stacy Sherman on how to design customer experiences that drive loyalty

   Published: 3/28/2024
4. Fueling the AI machine with the knowledge it needs

   Published: 3/21/2024
5. How AI is transforming customer service tech stacks

   Published: 3/7/2024
6. Amplitude’s Jenna Elliott on navigating the future of customer success

   Published: 2/29/2024
7. Understanding the changing economics of customer service in the age of AI

   Published: 2/22/2024
8. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

   Published: 2/15/2024
9. Exploring Intercom's Customer Service Trends Report for 2024

   Published: 2/1/2024
10. Rewind: Jeff Vincent on solving customer problems

    Published: 1/25/2024
11. Intercom on Product: Riding the AI wave in 2024

    Published: 1/18/2024
12. CX leader Camille E. Acey on the evolving dynamics in customer service

    Published: 1/11/2024
13. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

    Published: 1/4/2024
14. Inside Intercom 2023 in Review

    Published: 12/14/2023
15. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

    Published: 12/7/2023
16. Make every call count: The evolution of phone support

    Published: 11/30/2023
17. Angel investor Christoph Janz on finding the right opportunities in AI

    Published: 11/23/2023
18. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    Published: 11/16/2023
19. How AI is creating support roles, not taking them

    Published: 11/9/2023
20. The story behind the chirp: Intercom’s notification sound

    Published: 11/2/2023