50 Episodes

  1. Customer experience KPIs: CX Mini Masterclass – E53

    Published: 9/12/2019

  2. Electricity and customer-centricity: interview with Chris Ahlfeldt – E52

    Published: 9/5/2019

  3. The basics of B2B CX: CX Mini Masterclass – E51

    Published: 8/29/2019

  4. CX in Government: CX Mini Masterclass – E50

    Published: 8/22/2019

  5. What is customer success: CX Mini Masterclass – E49

    Published: 8/14/2019

  6. CX change management in action: CX Mini Masterclass – E48

    Published: 8/8/2019

  7. Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

    Published: 8/1/2019

  8. Moments of Truth: CX Mini Masterclass – E46

    Published: 7/25/2019

  9. Changing how we think about customers: CX Mini Masterclass – E45

    Published: 7/18/2019

  10. Experience-led change management: CX Mini Masterclass – E44

    Published: 7/11/2019

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In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.