58 Episodes

  1. Ask Brittany Anything | Answering Your Top Questions

    Published: 12/20/2024

  2. Robert Glazer | Rethinking Two Weeks’ Notice

    Published: 12/12/2024

  3. Bob Kaufman | Lessons in Global Franchising and Brand Adaptation

    Published: 12/5/2024

  4. Creating Superfans During the Black Friday Chaos

    Published: 11/25/2024

  5. High Tech and High Touch Personalization

    Published: 11/14/2024

  6. Dr. Joseph Michelli | Mastering Micro and Macro Customer Experience Strategies

    Published: 11/7/2024

  7. Steve Pratt | How to Earn Your Customers' Attention

    Published: 10/31/2024

  8. How to Earn More Referrals In Your Business

    Published: 10/24/2024

  9. Rhea Lana Riner | Scaling A Customer-Centric Franchise

    Published: 10/17/2024

  10. Gary Arndt | The Secret Sauce Behind One of the World’s Most Successful Podcasts

    Published: 10/10/2024

  11. Interview Questions and Tips for Hiring Customer-Centric Employees

    Published: 10/3/2024

  12. Erin King | How to Optimize Your Personal Energy for Success

    Published: 9/26/2024

  13. David Avrin | Be Ridiculously Easy to Do Business with

    Published: 9/19/2024

  14. Revisiting My Shark Tank Experience 10 Years Later

    Published: 9/12/2024

  15. Blake Morgan's Blueprint for Customer-Focused Leadership

    Published: 9/5/2024

  16. Mo Bunnell on How to Build Relationships that Transform your Career

    Published: 8/29/2024

  17. Five-Step Trick for Understanding Your Customer’s Story

    Published: 8/22/2024

  18. Shama Hyder on Navigating Generational Shifts and New Consumer Dynamics

    Published: 8/15/2024

  19. Dan Michaeli on Transforming Customer Support with AI

    Published: 8/8/2024

  20. 15 Low-Cost or No-Cost Ways to Improve Your CX

    Published: 8/1/2024

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In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, author and speaker Brittany Hodak spotlights brands she loves and interviews some of the most brilliant minds in business today. At the end of every episode, you’ll have a list of new ideas to turn your customers and employees into loyal, raving superfans.