254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Tuesdays
Send us a text In this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (CX), user experience (UX), and employee engagement, and the founder of VectorHX, a human experience agency. Eric shares his professional journey—from decades in agency and consultancy work with major brands like Michelin and Royal Caribbean, to leading UX at the Broad Institute of MIT and Harvard, and now building his own company focused on creat...
