Episode 21 - Emotion at Work in Employee Experience

I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.   During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area.  As always, links and references: Systems thinking https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access) http://amj.aom.org/content/58/1/1.short  - short article on design thinking http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction   Employee Experience https://en.wikipedia.org/wiki/Employee_experience_management - Short definition https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention   User Experience https://en.wikipedia.org/wiki/User_experience     The Service - Profit chain HBR article https://hbr.org/2008/07/putting-the-service-profit-chain-to-work   Moira Clarke 10 year causation analysis https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf   Human Centred Design http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design   Gamification https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification  Design Thinking https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO   More from Lara:  LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa  Twitter: https://twitter.com/_Lara_HR    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/